Terms and Conditions

If you use this website you will be deemed to accept the terms and conditions below.


In these Terms and Conditions, the following definitions apply:

  • HospiceUK is a company limited by guarantee in England & Wales (Company  No 2751549) and a registered charity (in England and Wales Charity No 1014851 and in Scotland Charity No SC041112) Hospice UK’s registered office is at 34-44 Britannia Street, London WC1X 9JG UK. Hospice UK’s VAT number is 731 304476.
  • ‘Material’ or ‘Materials’ means all of the information, data, text, graphics, links or computer code published on, contained in or available on the Website.
  • ‘Service’ or ‘Services’ means any information and/or services accessible through or via the Website irrespective of the Originator or provider.
  • ‘Originator’ means an individual, firm, company, organisation or any other entity (other than Hospice UK) responsible for providing Uploaded Content (and an Originator is also a User); note in relation to Hospice IQ this will generally be a member of Hospice UK.
  • ‘Uploaded Content’ is any Material which is uploaded by any Originator third party User to any part of the Website.
  • ‘User’ means an individual, firm, company, organisation or any other entity which obtains access to this Website for any purpose (including but not limited to uploading content, viewing content, placing an order for goods or services; making postings to any forums).
  • ‘Website’ means any website under the ownership or control of Hospice UK from which a link has been created to these Terms and Conditions.
  • Any headings used throughout these Terms and Conditions are for ease of reference only and shall not affect their interpretation.

Ownership of Website and application of Terms and Conditions

Hospice UK is the owner of the Website. We reserve the right to amend these Terms and Conditions at any time and if we do so we will post notice of the change on the Website by updating the text of this page and you will be deemed to have accepted such changes. Certain parts of the Material and Services made available through or via the Website may have additional terms and conditions applicable to them (for instance the rules of any Website forums or any password protected parts of the Website).

General provisions as to use of the Website

Access to the Website and use of the viewing and/or use of the Material by any User is on the basis that:

  • It is for information purposes only and for personal (if an individual) or internal (if on behalf of an organisation) use only. It is not for reproduction on any other website or for commercial gain (see also 'Copyright' below) without the prior written permission of Hospice UK and/or the copyright owner and/or the Originator. Note this means that a User must obtain such a permission for use for any training or promotional purposes.
  • It is only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.
  • The Material is used in a way which ensures no part is copied, stored in a retrieval system, or transmitted in any form or by any means (including but not limited to electronic, mechanical, printed or recorded) to any third party if to do so would contravene any  copyright, database right or any other intellectual property.
  • If using the Website by providing Uploaded Content or posting to any part of the Website (including but not limited to any forum) the Originator and/or User ensures that any Uploaded Content or posting is accurate, safe, fair, up to date, not in contravention of any legislation or regulation (including but not limited to any law dealing with any aspect of discrimination, obscenity or the provocation of violence, hatred or offence) and is not otherwise wilfully calculated to offend or mislead.
  • By using the Website and any forums the User acknowledges and accepts that there may be an exposure to offensive or inappropriate Material (see also 'Forums' below). If the User becomes aware of any breach of these terms and conditions and/or any forum rules, please inform Hospice UK immediately by contacting info@hospiceuk.org.


  • Participation in any forum constitutes acceptance by the User of these terms and conditions and any specific forum rules. Hospice UK may, without prior warning and at its sole discretion, delete or bar postings or submissions which fail to comply with these terms and conditions and/or any forum rules and/or which Hospice UK considers to be offensive or inappropriate.
  • Please be aware that Hospice UK cannot control the actions of forum users, nor can it monitor forums continuously, and in addition to the 'Disclaimer' and 'Limitations of liability', set out below, Hospice UK is not liable for any use of a forum in contravention of the these terms and conditions nor for any inappropriate or offensive material posted by forum users.

Uploaded content

  • The Website is intended to be a platform for sharing information and resources. Not all Uploaded Content  is owned by Hospice UK and as such its ownership (in particular any 'Copyright') remains with the Originator (or the person or entity giving permission for uploading).
  • If the Originator is not the copyright owner, it is the responsibility of the Originator to obtain copyright and any other necessary clearance for use of any Uploaded Content.
  • Users must not infringe any rights of the owner of Uploaded Content. If a User has any queries with regard to Uploaded Content the Originator should be contacted.
  • When  providing Uploaded Content the Originator must give his/her/its identity it is a strong recommendation that both the identity of the copyright owner and the date of creation of the Uploaded Content is also given.
  • Hospice UK will review all Uploaded Content before it is published to the Website and reserves the right to change the name and/or description of any Material and will generally do so if this helps make it easier to search and identify.
  • All Uploaded Content is published in good faith. In addition to the 'Disclaimer' and 'Limitation of liability', set out below, Hospice UK makes no representation, express or implied, as to the accuracy or currency of Uploaded Content nor does it accept any responsibility for it. The views in Uploaded Content may not be those of Hospice UK. Nothing in Uploaded Content carries any recommendation or endorsement by Hospice UK. It is the User’s responsibility to note the date of any Uploaded Content and if this is not apparent to check directly with the Originator. Practice changes and evolves over time and it is the User’s sole responsibility to check that any Uploaded Content on which the User wishes to rely in any way is up to date.
  • Hospice UK may refuse to publish or may delete any Uploaded Content which fails to comply with these terms and conditions and/or which Hospice UK considers to be offensive or inappropriate. Persistent uploading of content by any Originator which has to be rejected or deleted by Hospice UK under this provision will result in Hospice UK, at its sole discretion, barring that Originator from providing any Uploaded Content  irrespective of its nature.


  • The Website is intended to provide information which is general in nature only. As such, none of the Material should be considered as a substitute for specific advice being obtained by the User for specific situations. In particular Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information or other Material contained in the Website, and it is the User’s sole responsibility to satisfy itself, prior to using the information and/or Material in any way, of its suitability for the User’s purposes. With regard to Material which is Uploaded Content, the disclaimer at 5.6 of these terms and conditions also applies.
  • So far as permitted by law, Hospice UK does not accept any liability to any person or organisation relating to the use of the Material, including but not limited to any advertising (see also 'Limitation of liability', below).
  • Every precaution is taken by Hospice UK to ensure that the content of the Website is accurate, legally correct and ethical but Hospice UK cannot be held responsible for any action (or lack or omission of an action) taken by any person or organisation (wherever that person or organisation resides, operates from or is otherwise based) in respect of the Material or any part of it contained in or to which access is obtained via the Website. 
  • It is acknowledged by the User that while every proportionate and appropriate step (with specific requirements as regards Uploaded Content, see generally the 'Uploaded content' section of these terms and conditions) has been taken to ensure that Material on the Website is accurate at the time it originates, it may not be completely up to date.
  • See also the specific disclaimers at 'Forums' bullet two, 'Third party website' and 'Viruses and errors' of these terms and conditions, and the 'Limitation of liability' section.


  • Copyright in the Material on the Website (that of information, data, text, graphics, links or computer codes which are published on, contained in or available in the Website) is either owned by Hospice UK or as disclosed by the Originator of Uploaded  Content. Use of the Material must comply with these terms and conditions (see 'General provisions as to use of the Website') unless Hospice UK or (where applicable) the copyright owner(s) agree(s) otherwise.  Note that all Material which takes the form, or is in the nature, of a database attracts database rights which are protected in the same way as copyright.
  • The name and any logo of Hospice UK on the Website are trade names, service marks or trade marks of Hospice UK and may not be used without the prior written consent of Hospice UK.



Privacy policy

Purpose of Policy

At Hospice UK we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information, the rights of individuals in relation to personal data as well as general approaches to, and standards of, safeguarding privacy adopted by Hospice UK.

Who are we?

We are Hospice UK, the charity for hospice care in the UK, working closely with our members to support their work and to advocate for and raise awareness of hospice care. Hospice UK is a registered charity (no. 1014851 in England and Wales, and no. SC041112 in Scotland) and company limited by guarantee (no. 2751549). The registered address is Hospice House, 34-44 Britannia Street, London, WC1X 9JG. The Hospice UK Group comprises Hospice UK and its wholly owned trading subsidiary Help the Hospices Trading Limited.

For the purpose of the UK's Data Protection Acts and Regulation (EU) 2016/679 (General Data Protection Regulation ) (which together we will call “Data Protection Rules”), the data controller is Hospice UK. The information you provide will be held in accordance with Data Protection Rules and may be used by Hospice UK and its agents to supply any services which you have requested or products you have ordered.

How do we collect information from you?

We obtain information about you when you use our website, for example when you register for one of our networks/communities or to receive one of our newsletters, when you contact us to make a donation, or enquire about our services and products.

What information is collected from you?

Hospice UK will only collect personal data that is relevant to the carrying out of its legitimate purposes and function.

Examples of the information we collect might include your contact details and information regarding your activity relating to our services, such as web statistics. If you make a donation online or purchase something from us, your card information is not held by us; it is collected by our third party payments processors, who specialise in the secure online capture and processing of credit/debit card transactions. If you are accessing any of our services as a hospice or palliative care professional we may also collect information such as your job title and the organisation you work for.

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts made between you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • ensure staff and volunteers have the information they need to carry out our work;
  • send you communications which you have requested and which may be of interest to you; these may include information about campaigns, appeals, other fundraising, and professional topics;
  • process a grant or job application;
  • ensure staff and volunteers have the information they need to carry out our work.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract between you and us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for their marketing purposes.

We may pass your information on to third party service providers working on our behalf, where this is necessary for them to complete tasks and provide or fulfil services to you on our behalf. We will only pass on such information as is necessary for them to complete that work. Where data is passed to a third party for processing, Hospice UK will ensure that a written contract is in place that states that the agent will:

  • process the data transferred only on the express instructions of Hospice UK;
  • ensure data is used in full compliance with the Data Protection Rules; and
  • implement appropriate security measures to protect the information transferred.

Any request for data based on a legal requirement e.g. from police or other bodies, must, where possible, be put in writing and will be considered by Hospice UK's Data Officer (who may seek independent legal advice) before data is disclosed.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us about the vital work we do and our exciting services and products , then you can select this choice by ticking the relevant box(es) on the form on which we collect your information.

We will not contact you for fundraising marketing purposes by email unless you have given your prior consent for us to do so. We will not contact you for fundraising marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your communication preferences at any time by emailing info@hospiceuk.org, or by contacting us on 020 7520 8200.

If you are an employee or trustee of a hospice or other organisation which is a member or subscriber of Hospice UK then we may contact you, using your work email, address or telephone number, to provide you with information which we believe is relevant to your role in relation to your organisational membership. If you do not wish to receive such information you can opt out of receiving it at any time by emailing info@hospiceuk.org or by contacting us on 020 7520 8200.

Security precautions in place

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Hospice UK employees and representatives will be responsible for ensuring that all proper and appropriate data care procedures are fully and conscientiously followed.

Non-sensitive details (your email address etc.) are transmitted over the internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

Data no longer required for the legitimate purposes of Hospice UK will be regularly removed. A clear rationale will be supplied for personal data to be kept beyond seven years.

All Hospice UK staff and representatives (including volunteers) have a duty to protect individuals' data from accidental disclosure and are required to comply with the following obligations:

  • not to give their passwords to other people, who will then have access to the data they are entitled to view;
  • not to reuse or recycle reports that contain personal data;
  • to take care to ensure that data is not left accessible on laptops or in files either in or out of the office, where these can be accessed by unauthorised personnel.

How can you access the information we have about you?

We will strive to ensure that data collected is as accurate as possible. If you would like to ask for a copy of the data we hold on you please email dataprotection@hospiceuk.org or ring 020 7520 8200. We may charge an administrative fee of £10 for providing this information.

Profiling and data matching

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk. We are obligated to keep your data accurate, and reserve the right to correct any inaccurate/incomplete data we have.

Use of cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Hospice UK websites use cookies to validate your access to restricted parts of the sites and for collecting web statistics. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to login to the restricted area of the website if cookies are disabled. Cookies can also be manually removed from your web browser.

Other websites

Hospice UK often provides links to, and utilises websites run by other organisations. We encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from Hospice UK.

18 or Under

We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please make sure you have your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Review of this Policy

We may make changes to this privacy policy from time to time. If we do make any such changes, we will post the changes on this page. Please revisit this policy each time you consider giving Hospice UK personal information. This policy was last updated on 22 May 2018.

Further Information

Written requests about Hospice UK's data protection and privacy policy should be sent to: Hospice UK, Hospice House, 34-44 Britannia Street, London WC1X 9JG or by email to dataprotection@hospiceuk.org

Last update: 23rd May 2018




This website has been designed to be accessible to all web users, irrespective of individual abilities and browser type. This statement gives information about accessibility features, and levels of conformance to industry standards.

Access keys

Access keys are keyboard shortcuts that provide links to important areas of the site. Windows users can press ALT + an access key, followed by RETURN for those using Microsoft Internet Explorer. Apple Macintosh users can press CONTROL + an access key.

Please note that these features are not supported by all browsers.

Text size

The text on this website has been styled using a non-fixed value in a style sheet. This means that users can easily change the text size using their browser settings. To do this, go to the 'View' menu of your internet browser, select 'Text Size', then change it from the default size of 'Medium' to the size that suits your needs.


Accessing downloadable documents such as reports and committee papers. A number of documents are available for download from this website.

To view PDF files you must have Adobe Acrobat Reader software installed on your computer. This software is available free of charge from the Adobe website. Users with visual impairments who make use of text to speech software may encounter problems when using PDF files. The access.adobe.com website provides tools and information to help make Adobe PDF files accessible to users with visual disabilities.

Third party websites

The Website contains links to websites operated by parties other than Hospice UK and which are not under the control of, and are not maintained by, Hospice UK. Hospice UK includes these links to provide the User with access to information and services that it may find useful and/or interesting.  Advertising and Uploaded Content will also contain links to third party websites. Hospice UK does not endorse and is not responsible for the content or any aspect of these third party websites and/or pages or for anything provided by them. If the User has any concerns about the content or any aspect of any linked third party website or any website purporting to associate itself with Hospice UK please contact info@hospiceuk.org.

Viruses and errors

Whilst Hospice UK makes all reasonable and proportionate attempts to exclude viruses from the Website it cannot ensure or guarantee such exclusion and no liability is accepted for damage caused through the downloading of viruses. In particular Hospice UK does not warrant:

  • that the functions contained in this Website will be uninterrupted or error free, or
  • that defects will be detected, or
  • that this Website or the server that makes it available are free of viruses, or bugs, or
  • that this Website represents the full functionality, accuracy and reliability of the Material, or
  • that Uploaded Content is virus free and the User is strongly recommended to take all appropriate safeguards before downloading Material from the Website.


Although the Website uses encryption security software where on line payment details are accepted and/or registration details are given, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by any User who transmits information by means of email or other internet links shall be borne solely and exclusively by such User (unless the applicable prevailing law directs otherwise) and in no event shall any such loss be born in whole or part by Hospice UK or its employees or agents.

Limitation of liability

  • Without affecting the statutory rights of purchasers of any goods or products, or any specific terms and conditions of sale, the User agrees that where applicable its use of the Service(s) is on an ‘as is’ and ‘as available’ basis, whether express or implied or statutory.
  • In no event shall Hospice UK be liable for the following, however framed in law:
  • any indirect, punitive, special, incidental, or consequential damage including (but not limited to) damages for loss of use, data or profits arising out of, or in any way connected with the use or performance of, the Website; or
  • interruptions or delays to the Website; or
  • [provision of or failure to provide Service(s); or
  • any information, goods and services obtained through the Website or otherwise arising out of the use of the Website and/or the Material, and specific reference is made to 'Encryption', above.
  • Hospice UK shall not be held in breach of its obligations, nor liable to the User for any loss or damage which may be suffered by it or any other person or organisation, for any cause beyond Hospice UK’s reasonable control. This includes (but is not limited to) any act of God, fire, storm, flood, lightening, disease, strike, trade dispute, act of terrorism, any act or omission of government or regulatory bodies or of communications operators.

Warranty and indemnity

  • The User warrants to Hospice UK that it will not use the Website, the Material (or any part of it) for any purpose that:
  • is in contravention of any applicable law or regulation or
  • is in a manner that will infringe the copyright, trademarks, service marks or any other intellectual property rights of Hospice UK or of third parties; or
  • will violate the privacy or other personal rights of any other person or organisation; or
  • is in any way defamatory, obscene, threatening or abusive; or
  • otherwise is in contravention of these terms and conditions.
  • Hospice UK reserves the absolute right to bar Users from the Website, to report any misuse of the Website to the relevant authorities (wherever situated) and, where appropriate, to take legal action in respect of any infringement or breach of the terms and conditions of use of the Website.
  • To the fullest extent permitted by law, the User indemnifies Hospice UK, its employees and agents, against all claims, liability, losses, damages and expenses including (without limitation) legal fees and costs arising out of, or incurred as a result of, any claims made, or litigation brought, against Hospice UK, its employees and agents, as a result of the use by the User of the Website and/or the Material, for whatever purpose.


  • If any provisions of these Terms and Conditions are held to be invalid or unenforceable, the validity or enforceability of the remaining provisions shall not be affected.
  • These Terms and Conditions constitute the entire agreement between Hospice UK and the User and supersede all other (prior or contemporaneous) communications and proposals, whether electronic or written, between the User and Hospice UK.
  • Any failure of Hospice UK to exercise or enforce any of its rights under these Terms and Conditions shall not be deemed to be a waiver of any such rights or operate so as to bar the subsequent exercise or enforcement or any such rights.
  • If these Terms and Conditions are not accepted in full, the use of this Website must be terminated immediately.

Governing law and jurisdiction

The Terms and Conditions shall be governed and interpreted in accordance with English Law and the User consents to the exclusive jurisdiction of the English courts.


If you have any enquiries or complaints then please address them to:

Mr Daniel Ward,
Head of Publishing,
Hospice UK,
34-44 Britannia Street,
London, WC1X 9JG.

Email: info@hospiceuk.org

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© Copyright Hospice UK 2021 - all rights reserved

Company limited by guarantee. Registered in England and Wales No. 2751549. Charity registered in England and Wales No. 1014851, and in Scotland No. SC041112.

VAT No 731 304476.

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